We recover Bitcoin, Ethereum, Litecoin, Tron, XRP and Solana where wallet recovery seed phrases are incomplete or damaged and where passphrases or passwords are not working. UK-based specialists. Confidential service. No recovery, no fee.
We work with the following coin types
// How it works
You provide us with the basic facts, to help us understand your issue and what service you require.
We assess the feasibility of recovery. Based on the problem and our capabilities and skillset. We will provide you with our opinion in terms of the recovery.
If we have determined recovery is feasible we develop a tailored recovery plan specific to your situation. When we are ready we will demonstrate our capabilities.
Once a formal contract is in place, we move to recovery. Our recovery attempts are only made on isolated hardware usually at your office or agreed location. We don't use cloud compute for recovery!
// What we recover
Every wallet failure mode has its own features and challenges. We've built tooling and playbooks for each.
You've tried to recover your crypto wallet using your mnemonic seed phrase but have found that it doesn't work! First there's panic then the realisation your wallet and the value in it is inaccessible. Depending on your issue we develop a tailored recovery plan based on the seed information you have and how it was recorded. We have custom developed software that tests for common modes of failure including word transposition and substitution.
Using your valid seed information as the basis of our testing we run through common passphrases to identify your lost passphrase. For the best chance of recovery you should also provide a list of common passwords that you use. We then take these and try various variants to identify the actual passphrase.
Using your software wallet as the basis of our testing we can attempt to recover the password. This is similar to passphrase recovery above. This service is only available to clients that are considered very low risk as part of our compliance testing procedures or are requesting this services through a SRA registered solicitor in the UK. This service is ideal to support probate.
// Common questions
Yes, our services are designed for recovering wallets of £500,000 and over. We do recover smaller wallets to a minimum of £50,000 but will place constraints on the service including location.
We can handle Bitcoin, Terra Station, Litecoin, Electrum, Ethereum and Exodus, plus most BIP-39/BIP-44 compatible wallets such as Ledger and Trezor. We are not hardware specialists which means we are unable to repair hardware wallets directly.
The feasibility assessment and complimentary analysis are free. If you decide to formalise arrangements we attempt recovery, you pay a percentage success fee on recovered funds. Our fees start at 20% with a progressive rate reduction for larger wallets. No recovery, no fee.
Unfortunately not. If you have been scammed we would recommend you get in touch with your local police authority and report the crime. It is very unlikely that you will be able to recover your funds through technical means. You should be highly suspicious of anyone who says they can especially if there's an up front charge!
From minutes to several weeks depending on the problem you have. We give you the realistic range before any recovery attempt is made. Seed phrase recovery usually takes a day or two where as password and passphrase recovery can take days or weeks given the heavy processing required and the workstation being used.
No - we only accept clients that have successfully passed Know Your Client, Anti-Money Laundering and our risk management checks. If we are unable to fully identify you, establish the source of funds or ownership or consider the activity outside of our risk appetite we will not take the recovery on.
No, we take every effort not to see your recovery seed phrase. You will be requested to enter your recovery seed phrase in a file where each word is indexed 1 to 24 (or 12 or 18 depending on your wallet). Our software then only displays the indexes, not the words themselves. If a recovery word is wrong, the process identifies the affected index so it can be corrected and the correct word is displayed - all other words remain secret. For added assurance we prefer to have an observer with us at all times. That way you see what we see. We are happy to discuss further measures to protect the confidentiality of your recovery phrase - please ask.
Browse all our frequently asked questions or contact Jonathan directly for a confidential discussion about your case.
View all FAQsTell us what you've got. We'll tell you, honestly, whether it can be recovered and what it would take.
We aim to reply within one UK business day. We may ask for more time if it's complex or we need to acquire new skills to help!