IT Security Locksmith Privacy Policy

Introduction

IT Security Locksmith ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

Visit our website: https://www.itsecuritylocksmith.co.uk
Enquire about or purchase our services
Submit information for cryptocurrency recovery assessments
Subscribe to content such as blogs, webinars or training

It also explains your rights under UK data protection law.

Data Controller

IT Security Locksmith is the data controller responsible for your personal data.

Contact details: Jonathan Evans
Business name: IT Security Locksmith Limited
Email: contact@itsecuritylocksmith.co.uk
Address: Ellerd House, Amenbury Lane, Harpenden, Hertfordshire, England, AL5 2EJ

If you have any questions about this Privacy Policy or your data, please contact us using the details above.

What Personal Data We Collect

We may collect, use, store and transfer the following types of personal data:

Identity & Contact Data
Name
Email address
Telephone number
Billing and delivery address
Financial & Transaction Data
Payment details
Purchase history
Technical Data
IP address
Browser type and version
Time zone settings and location
Operating system and platform
Usage Data
Information about how you use our website and services
Cryptocurrency Recovery Assessment Data
Marketing & Communications Data
Preferences in receiving communications
We do not intentionally collect special category data (e.g. health, religion)
Our website is not intended for children, and we do not knowingly collect data relating to children.

Where you request assistance relating to cryptocurrency recovery, we may collect:

Estimated value of cryptocurrency wallet(s)
Nationality
Location of the recovery request
Details explaining why recovery is required
Any supporting information you voluntarily provide

⚠️ You must not provide sensitive personal data unless necessary, and we request that you do not include mnemonic seed phrases, private keys, passwords, passphrases or full wallet access credentials through unsecured channels.

How We Collect Your Data

We collect data using the following methods:

Direct interactions
You may provide personal data when you:
Contact us via email, phone or forms
Request information or services
Purchase services
Submit cryptocurrency recovery assessment details
Register for webinars or courses

Automated technologies

As you use our website, we may automatically collect technical data through standard server and analytics processes.

How We Use Your Personal Data (Lawful Basis)

We will only use your personal data where the law allows us to.

Purpose	Type of Data	Lawful Basis
Respond to enquiries	Identity, Contact	Legitimate interests
Provide services	Identity, Contact, Financial	Contract
Cryptocurrency recovery assessment	Identity, Contact, Crypto Assessment Data	Pre-contract steps / Legitimate interests
Deliver recovery-related services	Identity, Financial, Crypto Data	Contract
Manage payments & transactions	Financial	Contract
Improve website & services	Technical, Usage	Legitimate interests
Comply with legal obligations	All relevant	Legal obligation
Send service-related communications	Contact	Contract / Legitimate interests

We do not carry out unsolicited marketing and do not cold call.

Marketing Communications

We will only send marketing communications if:

You have requested information, or
You have given consent where required
You can opt out at any time by contacting us.

We do not sell your personal data.

We may share your data with trusted third-party service providers, including:

Website hosting providers
Payment processors
IT and system administration services

These providers are required to process your data only on our instructions and to protect it appropriately.

International Transfers

Some of our service providers may be located outside the UK (for example, hosting infrastructure).

Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

Equivalent legal protections for personal data

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Access controls and authentication
Secure systems and environments
Limiting access to authorised individuals only
However, no system is completely secure.

Data Retention

We only retain your personal data for as long as necessary for the purposes we collected it.

Typical retention periods:

Customer and transaction data: up to 7 years (legal/tax requirements)
Cryptocurrency recovery assessment data: retained only as long as necessary to assess and deliver services, or to meet legal obligations